Can I enrol with two Primary Health Organisations?

No. You should enrol with the service you use most often. You can still visit other primary health care professionals, but there are benefits when you get most of your health care from your usual doctor, nurse, or health service.

What will happen if I do not enrol with a Primary Health Organisation?

Enrolment is voluntary. If you choose not to enrol, you will still be able to visit any primary health care professional to get the care you need. Your health professional will still receive any subsidy the government currently gives them, although this may not be as much as that provided for enrolled patients.

Can I enrol my children?

Yes. You can enrol any children in your care if they are 16 years of age or under. Ask at reception to find out what you need to do. We can only consider applications for enrolment for children where at least one parent is enrolled with us.

Can I enrol other members of my family or whanau?

No. If they are over the age of 16 they need to enrol themselves, unless you have Power of Attorney or you are their authorized representative.

Will I still need to pay to see my GP or nurse?

You will still have to pay to see your GP or nurse, but once your enrolment is processed by the Ministry of Health and if you are eligible for subsidised consultations, we will be able to offer reduced fees, or even free care for some categories of patients.

All our standard charges and the reduced charges available to enrolled patients that receive the additional subsidies from the Ministry of Health, these are displayed on our website and at reception. If you have any questions about the health services provided or cost, ask at reception.

What happens to my enrolment information?

When you enrol, the PHO will use the information collected from you to build an enrolment register. This register is sent to the Ministry of Health where your information will remain confidential.

The Ministry of Health needs this information to:

• Calculate the funding that is given to the Primary Health Organization
• Correct your details on the National Health Index
• Monitor quality of care

The following information is kept:

• Name and address
• Date of birth, gender and ethnicity
• CSC (Community Services Card) number and expiry date (and if applicable) High User Card and expiry date
• National Health Index (NHI) number known by the PHO
• Whether you are a New Zealand resident or not
• The date of your enrolment and the date you last visited your doctor or nurse.
• The reason for your visit will not be sent to the Ministry of Health